17 April, 2007
Thank You For Calling
My job is, essentially, customer service. I've learned over the years that there are people who think they can argue their point enough times that it will suddenly become true. Every time I remind them of why their point is NOT true and why it hasn't been true the last 15 times they argued it and how it is most likely that it will not be true, EVER. I've also learned that when they toss out phrases like, "I don't mean to be rude, but..." or, "It's nothing personal, but..." that means THEY know they've lost the argument, but they're gonna take one last swing before hanging up. Or that they know they've lost the argument with ME, but they'll demand to speak to Someone Else in the hopes of convincing Someone Else that THEY are right and the CSR is wrong.
If you are one of those people who are embroiled in an argument with a Customer Service Rep and you know you're not gonna win your argument and you choose the "I wanna speak to your supervisor" route, you should know that if the CSR cheerfully agrees to that and immediately connects you, you're most likely toast. The Supervisor is gonna tell you the same thing the CSR just told you. (In fact it was most likely the supervisor who drummed the policy into the CSR's head in the first place!)
Have a nice day!
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~~ victoria on 8:15 PM ~~ 0 comments
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